Terms & Conditions
Welcome to www.pawzania.com. These Terms & Conditions govern your use of our website and services. By accessing or purchasing through Pawzania, you agree to be bound by the following terms. Please read them carefully before placing any order.
1. General
Pawzania specializes in products for sugar gliders, chinchillas, rabbits, guinea pigs, hamsters, and sulcata tortoises.
All products sold on our website are selected with care, with a focus on quality, safety, and affordability.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice.
2. Products & Availability
Product descriptions, images, and prices on our website are provided as accurately as possible. However, slight variations may occur due to manufacturer updates, screen displays, or natural differences in products.
Stock availability is updated regularly, but in rare cases, items may run out before orders are processed. If so, our team will contact you for alternative solutions or refunds.
3. Pricing & Payment
All prices listed on www.pawzania.com are in Malaysian Ringgit (RM) and include applicable taxes unless stated otherwise.
We accept payments via secure online gateways. Orders will only be processed upon successful payment confirmation.
Pawzania reserves the right to adjust prices without prior notice due to supplier changes, promotions, or market conditions.
4. Shipping & Delivery
We strive to deliver orders promptly through trusted courier partners. Delivery times may vary depending on location and courier schedules.
Customers are responsible for providing accurate delivery information. Incorrect details may cause delays or failed deliveries.
Shipping fees will be displayed at checkout, unless otherwise stated during promotions or offers.
Free Shipping is not entitle for country out of Malaysia.
5. Returns & Refunds
We want our customers to shop with confidence. If you receive a damaged, defective, or incorrect product, kindly contact us within 3 working days of receiving your order.
Products must be returned in original condition and packaging. Items that have been used, altered, or damaged due to customer handling are not eligible for return.
Refunds or exchanges will be processed once the returned product is received and verified.
6. Customer Care & Pet Advice
Pawzania offers free-of-charge (FOC) pet-related advice to help our customers provide the best care for their pets.
Any guidance provided by our team is based on experience and shared knowledge; it should not replace professional veterinary consultation. For serious health concerns, please consult a licensed veterinarian.
7. Intellectual Property
All content on www.pawzania.com, including text, images, graphics, videos, and logos, is the property of Pawzania unless otherwise stated.
Unauthorized reproduction, distribution, or use of our content is strictly prohibited.
8. Limitation of Liability
Pawzania is not liable for any loss, injury, or damage caused by misuse of products purchased from our store.
Customers are advised to read product instructions carefully and ensure suitability before use.
While we provide accurate product information, responsibility for pet care decisions ultimately lies with the owner.
9. Privacy Policy
Pawzania respects your privacy. Personal information collected is used only for order processing, customer service, and promotional updates (with consent).
We do not sell, rent, or disclose customer data to third parties, except as required by law.
10. Contact Us
For questions, assistance, or feedback, you can reach us anytime:
📞 WhatsApp: +6016 904 4668
📧 Email: pawzaniapetshop@gmail.com
🏠 Address: 25, Lorong Bendahara 55J KS 07, Taman Sejati 4, 41200 Klang, Selangor Darul Ehsan
✅ By using www.pawzania.com, you acknowledge and agree to these Terms & Conditions.
PAWZANIA
PET IS LIFE