Return & Refund Policy
At Pawzania, we are committed to providing our customers with quality products that bring safety, comfort, and joy to their pets. Your satisfaction is important to us, and we want every purchase to be worry-free. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
You may request a return or exchange if:
The product received is defective, damaged, or incorrect.
You notify us within 3 working days of receiving your order.
The item is returned in its original condition, unused, and in the original packaging.
Items that are used, altered, damaged due to customer handling, or without original packaging will not be eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including but not limited to:
Pet food, treats, or supplements.
Bedding and litter once opened.
Grooming and hygiene products once opened.
Customized or special-order items.
3. Return & Exchange Process
Contact us via WhatsApp (+6016 904 4668) or email (pawzaniapetshop@gmail.com) within 3 working days of receiving your order.
Provide your order number, product details, and pictures of the item(s) received.
Our team will review your request and provide return instructions if eligible.
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
4. Refunds
Refunds will be processed once the returned product is received and verified.
Refunds will be issued in the original payment method or as store credit, depending on your preference.
Please allow 7–14 working days for the refund process to be completed.
5. Order Cancellations
Orders can only be cancelled before shipment. Once shipped, the Return & Refund Policy will apply.
For prepaid orders, cancellations (before shipping) will be refunded in full.
6. Our Commitment
At Pawzania, we stand behind our products and aim to resolve any issues promptly and fairly. While we always strive for accuracy and quality, we understand that unexpected issues may arise — and we are here to make it right.
📞 WhatsApp: +6016 904 4668
📧 Email: pawzaniapetshop@gmail.com
🏠 Address: 25, Lorong Bendahara 55J KS 07, Taman Sejati 4, 41200 Klang, Selangor Darul Ehsan
PAWZANIA
PET IS LIFE